Care & Support
Answers, shipping, and how to reach us.
Frequently Asked Questions
Can I use these oils on my face and beard?
Absolutely. Our products like Sapling and Blackbeard are designed to be versatile. Because we use natural carriers like Jojoba oil—which mimics the skin's natural sebum—they absorb quickly without clogging pores. They are excellent for softening beard hair, moisturizing the face, or taming split ends.
How long does a bottle last?
A little goes a long way. For daily beard or face use, a 100ml bottle typically lasts 2–3 months.
Are your products scented?
Yes, but only naturally. We use essential oils and infusions (like cedar extract and black spruce) to create our scents. We never use synthetic "parfum" or artificial fragrances that can irritate sensitive skin.
Shipping Policy
We ship all orders from our studio in Canada.
- Processing Time: We hand-pack orders within 1–2 business days.
- Domestic Shipping (Canada): Standard shipping takes 3–7 business days.
- International: Yes, we ship globally. Delivery times vary by location (typically 7–14 business days).
Note: You will receive a tracking number via email as soon as your label is created.
Returns & The "Happy Skin" Guarantee
We believe in our oils, but we know everyone's skin is unique.
If you are not 100% satisfied with your bottle of Sapling, Blackbeard, or Cat Nip, please reach out to us within 30 days of purchase. We will happily arrange a refund or help you swap it for a different blend that might suit you better.
Contact Us
Have a question about which oil is right for you? Just want to say hello?
Email ushello@olisoils.com
Studio HoursMonday – Friday, 9am – 5pm EST